Privacy Policy

Company Contact Information:
Frantelligence, Inc.
1728 Calpac Avenue
Spanish Fork, UT 84660
Email: matt@frantelligence.ai

BY USING THE SITE, THE APP, OR ANY PRODUCTS OR SERVICES OF FRANTELLIGENCE, INC., YOU ARE EXPRESSLY AGREEING AND CONSENTING TO THE TERMS OF THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

This Privacy Policy (this “Policy”) is a legal agreement between you and your business, if applicable (together, “you” or “your”), and Frantelligence, Inc., a Delaware corporation, and its affiliated entities (“Frantelligence.ai,” “us,” “our,” or “we”). This Policy describes how we may collect, store, use, and share certain information about you and your use of our website, applications, and related products and services. This information is referred to as “User Information” throughout this Policy.

For purposes of this Policy:
• “Site” means the website located at https://www.frantelligence.ai, together with any websites on related domains or subdomains.
• “App” means Frantelligence.ai’s mobile or online application(s), including the “Frantelligence” application and any other applications published by Frantelligence.ai.
• “Services” means, collectively, the Site, the App, and any features, content, software, hardware, or other products or services provided by Frantelligence.ai.

When Collection Occurs

Frantelligence.ai collects your information during your access or use of: (i) any website or web application provided, published, developed, or made available by Frantelligence.ai, including the Site; (ii) any mobile or online application provided, published, licensed, developed, or made available by Frantelligence.ai, including the App; and (iii) any feature, content, software, hardware, or service available through the Site or App. Your use of the Services may be conditioned on providing certain requested User Information; refusal to provide such information may prevent Frantelligence.ai from providing certain Services.

How Information Is Collected
• Information You Provide. You provide certain User Information when you register for an account, contact us, or otherwise use the Services. We consider all such information voluntarily provided.
• Automatic Collection. User Information may be recorded automatically by software or processes running on your device or on Frantelligence.ai’s servers as you use the Services.
• Cookies. We may collect User Information by sending cookies to your device. Cookies are small data files stored on your hard drive or device memory. They support the integrity of registration, retain your preferences and account settings, and help compile aggregated usage statistics. We use both session cookies (which expire when you close your browser) and persistent cookies. You can remove or reject cookies through your browser settings, though doing so may affect how the Services function.
• Web Beacons. We may use web beacons—electronic images embedded in the Services or emails—to deliver cookies, track visits, understand usage and effectiveness, and determine whether emails have been opened.
• Third-Party Sources. We may receive User Information from third-party verification services, credit bureaus, mailing list providers, and publicly available sources, as well as from third-party services that integrate with our Services. This Policy does not apply to third-party cookies, web beacons, or tracking technologies; those are governed by the third parties’ own privacy policies.

We may collect the following categories of User Information:
• Personally Identifiable Information. Your name, email address, mailing address, phone number, photograph, birthdate, company name, and other contact or identification details you provide in connection with the Services, including government-issued identification numbers where lawfully required.
• Device Information. Hardware model, operating system and version, unique device identifiers, mobile network information, and GPS and location data related to your device when using the Services.
• Payment Information. Payment card numbers, bank account information, transaction details (when, where, and with whom transactions occur), amounts, billing and shipping information, and payment methods used.
• Tax Information. States of residence, withholding allowances, and tax filing status.
• Purchase Information. Products and services purchased, amounts paid, frequency of purchases, and location of purchases.
• Usage Information. Access times, Services accessed, browser type and language, IP address, other applications on your device, pages viewed, time spent on pages, links clicked, and conversion information.
• Aggregated Data. Aggregated or de-identified information derived from User Information that cannot be specifically associated with any individual user.
• Slack / Frantelligence App Data. When the Frantelligence app is mentioned or used in a Slack channel or thread in which it is a member, we may receive workspace, team, channel, and user IDs; message and thread timestamps; event and interaction payload IDs; the text you send to the Frantelligence app (including slash-command text) and any files you attach (e.g., PDFs, images, documents); and limited technical and usage logs. Payload fields we receive automatically from Slack that are not needed for service operation are discarded promptly.
• Sensitive Personal Information (California). Certain categories of User Information we collect—including government-issued identification numbers, precise geolocation data, and financial account and payment card information—constitute “Sensitive Personal Information” under the CCPA. California residents have the right to limit how we use this information; see the “Right to Limit Use of Sensitive Personal Information” in Section 6 below.

We use collected User Information for the following purposes:
• Provide and Operate Services. To verify your identity, save your preferences and profile, create and maintain your account, and deliver, operate, maintain, enhance, personalize, and facilitate your use of the Services. This includes operating the Frantelligence app inside Slack—reading recent thread context, generating a reply, posting and updating the app’s own messages, and adding emoji reactions.
• Improve Services. To develop new products and services, perform optimization and statistical analysis, improve web design and functionality, and conduct diagnostics and reliability monitoring.
• Communication. To deliver technical notices, security alerts, support messages, administrative notices, and other communications relevant to your use of the Services, including news, surveys, promotions, and loyalty programs, in accordance with your communication preferences and applicable law.
• Payments. To process or record payment transactions and money transfers.
• Transaction History. To track historical transactions, invoices, receipts, and past order information, and to display current, pending, or requested transactions.
• Automated Decisions. To automatically trigger certain actions, including targeted content or advertisements, product suggestions, and recommendations based on behavior and preferences.
• Anonymized Insights. To create anonymized or aggregated insights and benchmarks that do not identify any individual workspace or user.
• Legal Compliance. To comply with applicable laws and regulations, including privacy and anti-money laundering laws.
• Aggregated Analytics. To monitor aggregate usage and web traffic routing across all users, and to generate aggregated statistics about purchasing behavior.
• Dispute Resolution and Security. To resolve disputes, collect fees, protect Frantelligence.ai’s rights and property, enforce our Terms of Use and other policies, and investigate, detect, and prevent fraud, security breaches, and other potentially prohibited or illegal activity.
• As Permitted by Law. For any additional purpose not prohibited by applicable privacy laws.

AI Disclosure
The Frantelligence app and other AI-powered features of the Services use large language models to generate responses. Outputs may be inaccurate or incomplete; please verify important information independently. We do not use identifiable Slack content or other identifiable User Information to train third-party AI models. We may use de-identified or aggregated data to improve our own services and models.

• With Your Consent. We may share User Information with third parties when you authorize or consent to such sharing, including for marketing uses you expressly approve.
• Service Providers. We share User Information with third-party vendors who assist in website hosting, analytics, customer support, payment processing, point-of-sale services, order fulfillment, mailing services, and other functions necessary to operate the Services. We provide such parties only with information they need to perform their specific function.
• Targeted Advertising. User Information may be shared or licensed to third parties to deliver targeted and non-targeted advertisements and content in connection with the Services and other platforms. When you visit or log in to our website, cookies and similar technologies used by our online data partners may associate your activities with other personal information they or others have about you, including your email address, to deliver relevant advertising. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), this activity may constitute a “sale” or “sharing” of personal information for cross-context behavioral advertising purposes. California residents have the right to opt out of such sale or sharing. You may exercise this right by contacting us at matt@frantelligence.ai.
• Legal and Safety Purposes. We may disclose User Information to comply with applicable laws and regulations, respond to lawful requests and legal processes, protect the rights and property of Frantelligence.ai, and enforce our agreements, policies, and Terms of Use.
• Sale or Transfer of User Information. Subject to applicable privacy laws, User Information may be sold, transferred, or assigned to third parties for their own uses. We do not sell the personally identifiable Slack Customer Data of Frantelligence app users. For purposes of this Policy, "Customer Data" means the electronic data and information—including messages, files, slash-command inputs, and associated workspace metadata—submitted to or generated by the Frantelligence app within a Slack workspace by or on behalf of the workspace administrator and its authorized users.
• Business Transfers. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, User Information may be part of the transferred assets.
• Affiliated Entities. We may share User Information with our affiliated entities for purposes consistent with this Policy.
• As Permitted by Law. We may share User Information in any manner not otherwise prohibited by applicable privacy laws.

Frantelligence.ai takes commercially reasonable measures, including administrative, technical, and physical safeguards, to: (i) protect User Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction; (ii) ensure the security, confidentiality, and integrity of User Information; (iii) protect against anticipated threats or hazards to the security or integrity of User Information; and (iv) comply with applicable security requirements under privacy laws.

For the Frantelligence Slack App specifically, we use HTTPS/TLS encryption, verify Slack requests using signing secrets (signature and timestamp validation), enforce access controls, and store credentials securely.

Frantelligence.ai restricts access to User Information to employees, contractors, and agents who need such information to perform their obligations, and who are subject to contractual confidentiality obligations.

No method of data transmission or storage over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event User Information in Frantelligence.ai’s possession is compromised as a result of a security breach, Frantelligence.ai will provide prompt notice to affected users with full particulars and will immediately commence a thorough investigation.

Frantelligence.ai will not be liable for damages, claims, or causes of action arising from a security breach except to the extent required by applicable law.

This Policy does not apply to information you post to any public area of the Services (such as comment areas or community pages), ideas for new products, or other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information is deemed non-confidential.

• Right to Be Informed; Access. You have the right to know what personally identifiable information (your “Personal Data”) is held about you and how it is processed. We strive to be fully transparent about our data practices.
• Right of Rectification. You may correct your Personal Data if it is inaccurate or incomplete.
• Right of Erasure. You have the right to request deletion or removal of your Personal Data, and to decline to share certain Personal Data with us. Exercising these rights may limit your ability to use certain features of the Services.
• Right to Data Portability. You have the right to retain and reuse your Personal Data for your own purposes.
• Right to Object; Restrict Processing. In certain circumstances—including when your Personal Data is used for direct marketing, scientific or historical research, or automated decision-making with material impact—you may object to or request restriction of processing. You may not object where our use is otherwise permitted by applicable law.
• Opt-Out of Marketing. You may opt out of marketing communications at any time by following the unsubscribe instructions in any such communication or by contacting us directly.
• Cookies. You may disable or reject cookies through your browser settings, though this may affect the functionality of the Services.
• Slack / Frantelligence App Data. You or your workspace administrator may request access, transfer, or deletion of Customer Data at any time. We may verify identity and admin authorization for workspace-wide requests.
• Right to Limit Use of Sensitive Personal Information (California). California residents may direct us to limit our use and disclosure of Sensitive Personal Information—including government-issued identification numbers, precise geolocation data, and financial account and payment card information—to purposes necessary to provide the Services or as otherwise permitted by the CCPA. To exercise this right, contact us at matt@frantelligence.ai.
• Right of Non-Discrimination (California). We will not discriminate against you for exercising any of your rights under the CCPA. We will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of goods or services as a result of your exercising your privacy rights.
• Authorized Agent (California). California residents may designate an authorized agent to submit CCPA requests on their behalf. We may require written proof of the agent’s authorization and may verify your identity directly before processing any such request.

• International Users. If you use the Services from outside the United States, you are sending information (including personally identifiable information) to the United States, where our servers are located. That information may be transferred within or outside the United States. Countries where your data may be stored or processed—including the United States, Japan, and the European Union—may not have data protection laws as comprehensive as those in your home jurisdiction; however, our collection, storage, and use of your Personal Data will at all times be governed by this Policy.
• EU-US Data Transfers. For personally identifiable information received from the European Union, Frantelligence.ai adheres to applicable EU-US data transfer mechanisms, including the principles of Notice, Choice, Onward Transfers, Security, Data Integrity and Purpose Limitation, Access and Recourse, and Enforcement.
• Data Retention—General. We retain your Personal Data for as long as your account is active and for an additional limited period as needed to fulfill the purposes for which it was collected, unless otherwise required by law or to protect our rights. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
• Data Retention—Slack / Frantelligence App. We retain Customer Data as long as needed to provide the Services and for legitimate business needs (e.g., security, compliance). Following uninstallation or termination of the Frantelligence Slack App, Customer Data is deleted within a reasonable period (generally approximately 30 days). We may retain anonymized or aggregated data that cannot identify you or your workspace indefinitely.

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party site before providing personal information.

• Notification of Changes. This Policy is subject to revision. If we make any substantial changes, we may notify you through the Services, by sending an email to the last email address you provided to us, and/or by prominently posting notice of the changes on the Site. You are responsible for providing us with your most current email address. Our dispatch of an email notice will constitute effective notice of changes described therein, regardless of delivery failure.
• Effectiveness of Changes. Any changes to this Policy will be effective upon the earlier of: (i) fifteen (15) calendar days following our dispatch of an email notice to you (if applicable), or (ii) fifteen (15) calendar days following our posting of notice on the Site. Changes will be effective immediately for new users of the Services.
• Acceptance. Continued use of the Services following notice of changes shall constitute your acknowledgment and acceptance of such changes and agreement to be bound by the updated Policy.

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your rights described herein, please contact us at matt@frantelligence.ai. We aim to respond to all requests within 2 business days.